Qaphela: Eli nqaku libalulekile ukuba uthenge i-inshorensi yohambo nge-Europ Assistance ngaphambi kwe-31 kaMatshi 2025 (yabathengi baseNetherlands), nge-17 ka-Aprili 2025 (kubathengi baseIreland, eItali, eAustria, eSpeyini, ePortugal naseJamani) nangoMeyi 15, 2025 kubathengi baseUK. Ukuba uthenge i-inshorensi yokubhukisha nge-Europ Assistance ngaphambi kwe-17 ka-Aprili 2025 (yabathengi baseFransi), nceda ujonge eli nqaku ukuze ufumane inkcazelo yokukhusela.
Ukususela ngoSeptemba 2022, iindwendwe ezihlala eUnited Kingdom, eJamani, eSpeyini, eItali, eIreland, eNetherlands, eAustria nasePortugal zinokuthenga i-inshorensi yohambo kwiphepha lokubhatala.
Iipolisi zeinshorensi yohambo zifumaneka kwiGenerali's Europ Assistance Group, ethengisa phantsi kwegama le-Europ Assistance e-EU naseUK.
Awuhlali kweli lizwe okanye kulo mmandla? Fumana inkcazelo engakumbi ngendawo efumaneka kuyo i-inshorensi. Iindwendwe kuyo yonke indawo zinokuthenga i-inshorensi yohambo ngaphandle kuka-Airbnb, ngqo kwiwebhusayithi yenkampani yeinshorensi yohambo okanye ngokuthenga kwiwebhusayithi yokuthelekisa.
Uza kunikwa ithuba lokufaka i-inshorensi yohambo kwiphepha lokubhatala xa ubhukisha kuAirbnb. Ngaphambi kokuba uyenze loo nto, qinisekisa ukuba uhlola iinkcukacha zepolisi yeinshorensi efumanekayo nezinto eziqukiweyo ukuze uqinisekise ukuba ikulungele.
Kungekudala emva kokuba ukubhukisha kwakho kuqinisekisiwe, uza kufumana i-imeyile eqinisekisa ukuthenga kwakho i-inshorensi uze unikezele ngekopi yepolisi yakho yeinshorensi. Le imeyile iza kuquka ilinki yephepha leenkcukacha zepolisi yakho, apho unokurhoxisa khona ipolisi yakho, uqalise ibango, nokungakumbi.
Ipolisi yakho yeinshorensi yohambo iza kuhlaziywa ngokuzenzekelayo ukuba iintsuku zokubhukisha kwakho okanye inani leendwendwe litshintsha ibe akukho bango kwipolisi esele ikho. Ukuba utshintsho luchaphazela ixabiso elipheleleyo lokubhukisha kwakho, uza kubhataliswa okanye ubuyiselwe imali etshintshiweyo yeinshorensi yakho yohambo.
Ipolisi yeinshorensi yokuhamba ye-Europ Assistance iquka:
Nangona ubhubhane engaqukwanga kwi-inshorensi yohambo, iCOVID-19 iqukiwe kwezinye iimeko kuba ithathwa njengesigulo esibi kakhulu. Ukugula okungalindelekanga sisizathu esiqukiweyo phantsi kokurhoxiswa kohambo, uncedo lwezonyango, kunye neenzuzo zokunciphisa uhambo. Awukhuselwa kukuphazamiseka kohambo okubangelwe yiCOVID-19, njengokuvalwa kwemida nemiyalelo yokuhlaliswa wedwa.
Nceda uqaphele ukuba ukuba ufake ibango ngenxa yeCOVID-19, uza kucelwa ukuba unikezele ngamaxwebhu abonisa ukuba wena, ilungu lentsapho (ngokomzekelo, umntwana wakho), okanye umntu ohlala nawe kwindawo yokuhlala ka-Airbnb uvavanyiwe wafunyanwa ngoxa elawulwa ngumntu wezonyango ofanelekileyo.
Ipolisi nganye iquka undwendwe oluthengile kunye nabantu abahlala nabo kwindawo yokuhlala ka-Airbnb. Aba bantu akunyanzelekanga ukuba bafakwe ekubhukisheni kwa-Airbnb okanye babizwe ngepolisi ukuze bakhuselwe, ibe akukho zithintelo zeminyaka.
Abahlali baseUK banokurhoxisa ipolisi yabo zingekapheli iintsuku eziyi-14 emva kokuthenga baze babuyiselwe yonke imali yexabiso eliphezulu. Nceda uqaphele ukuba awukwazi ukuyirhoxisa ipolisi yakho emva kokuba uphumile kuhambo lwakho okanye uqalise ibango, nokuba upholile kwiintsuku eziyi-14.
Ukuze urhoxise ipolisi yakho, vela nje uye kwiphepha lakho loshwankathelo lweinshorensi uze ukhethe ipolisi yokurhoxa.
Amabango aphathwa yi-Europ Assistance ukususela ekuqaleni ukuya ekugqibeleni. Ungaqalisa ibango ngokuya kwiphepha lakho loshwankathelo lokukhusela uze ukhethe indawo ethi Qalisa ibango okanye ngokuqhakamshelana ngqo ne-Europ Assistance.
Ukuba unemibuzo ngepolisi yakho, udinga uncedo ngebango, okanye ufuna uncedo lokuhamba uqhakamshelane noEurop Assistance ngokufowunela u +44 (0) 203 7888 656 okanye uthumele i-imeyile ku-infoairbnb@roleurop.com.
Kubahlali baseUK, i-inshorensi yohambo iphantsi koEurop Assistance S.A. Kwisebe laseUK.
I-Europ Assistance S.A. ilawulwa ngabasemagunyeni baseFransi (ACPR), 4, place de Budapest, CS92459 - 75436 Paris Cedex 09, France. I-Europ Assistance S.A. UK isebe igunyazisiwe yiPrudential Regulation Authority. Ngokuxhomekeke kummiselo weGunya loQoqosho lwezeMali kunye nommiselo omiselweyo weGunya loMmiselo wePrudential. Iinkcukacha malunga nobungakanani bomgaqo wethu yiPrudential Regulation Authority ziyafumaneka xa zicelwa.Inombolo yokubhalisa ye-Europ Assistance S.A. iSebe laseUK FCA ngu-203084.
Kubahlali base-UK, leinshorensi yohambo ilungiselelwe yi-Airbnb UK Services Limited. I-Airbnb UK Services Limited ngummeli oqeshiweyo we-Aon UK Limited, ogunyazisiweyo nolawulwa liGunya lezeMali. Inombolo yokubhalisa kwiFCA yeAon UK Limited ngu-310451, ungayijonga le nto ngokuya kwiFinancial Services Register | FCA okanye ngokufowunela ku-0800 111 6768. I-inshorensi Yohambo iyafumaneka kwiindwendwe ezineminyaka eyi-18 nangaphezulu. Kukho imimiselo nemiqathango epheleleyo. I-inshorensi Yohambo ilawulwa yiFinancial Conduct Authority, iimveliso neenkonzo ezishiyekileyo azizizo iimveliso ezilawulwa nguAirbnb UK Services Limited. FP.AFF.343.LC
Uza kunikwa ithuba lokufaka i-inshorensi yohambo kwiphepha lokubhatala xa ubhukisha kuAirbnb. Ngaphambi kokuba uyenze loo nto, qinisekisa ukuba uhlola iinkcukacha zepolisi yeinshorensi efumanekayo nezinto eziqukiweyo ukuze uqinisekise ukuba ikulungele.
Kungekudala emva kokuba ukubhukisha kwakho kuqinisekisiwe, uza kufumana i-imeyile eqinisekisa ukuthenga kwakho i-inshorensi uze unikezele ngekopi yepolisi yakho yeinshorensi. Le imeyile iza kuquka ilinki yephepha leenkcukacha zepolisi yakho, apho unokurhoxisa khona ipolisi yakho, uqalise ibango, nokungakumbi.
Ipolisi yakho yeinshorensi yohambo iza kuhlaziywa ngokuzenzekelayo ukuba iintsuku zokubhukisha kwakho okanye inani leendwendwe litshintsha ibe akukho bango kwipolisi esele ikho. Ukuba utshintsho luchaphazela ixabiso elipheleleyo lokubhukisha kwakho, uza kubhataliswa okanye ubuyiselwe imali etshintshiweyo yeinshorensi yakho yohambo.
Ipolisi yeinshorensi yokuhamba ye-Europ Assistance iquka:
Nangona ubhubhane engaqukwanga kwi-inshorensi yohambo, iCOVID-19 iqukiwe kwezinye iimeko kuba ithathwa njengesigulo esibi kakhulu. Ukugula okungalindelekanga sisizathu esiqukiweyo phantsi kokurhoxiswa kohambo, uncedo lwezonyango, kunye neenzuzo zokunciphisa uhambo. Awukhuselwa kukuphazamiseka kohambo okubangelwe yiCOVID-19, njengokuvalwa kwemida kunye nemiyalelo yokuhlaliswa wedwa.
Nceda uqaphele ukuba ukuba ufake ibango ngenxa yeCOVID-19, uza kucelwa ukuba unikezele ngamaxwebhu abonisa ukuba wena, ilungu lentsapho (ngokomzekelo, umntwana wakho), okanye umntu ohlala nawe kwindawo yokuhlala ka-Airbnb uvavanyiwe wafunyanwa ngoxa elawulwa ngumntu wezonyango ofanelekileyo.
Ipolisi nganye iquka undwendwe oluthengile kunye nabantu abahlala nabo kwindawo yokuhlala ka-Airbnb. Aba bantu akunyanzelekanga ukuba bafakwe ekubhukisheni kwa-Airbnb okanye babizwe ngepolisi ukuze bakhuselwe, ibe akukho zithintelo zeminyaka.
Abahlali baseYurophu (ngaphandle kweFransi) banokurhoxisa ipolisi yabo kwiintsuku eziyi-14 emva kokuba beyithengile baze babuyiselwe yonke imali. Nceda uqaphele ukuba awukwazi ukuyirhoxisa ipolisi yakho emva kokuba uhambile okanye uqalise ibango, nokuba uphakathi kwexesha leentsuku eziyi-14 lenceba.
Ukuze urhoxise ipolisi yakho, vela nje uye kwiphepha lakho loshwankathelo lweinshorensi uze ukhethe ipolisi yokurhoxa.
Amabango aphathwa yi-Europ Assistance ukususela ekuqaleni ukuya ekugqibeleni. Ungaqalisa ibango ngokuya kwiphepha lakho loshwankathelo lokukhusela uze ukhethe indawo ethi Qalisa ibango okanye ngokuqhakamshelana ngqo ne-Europ Assistance.
Ukuba unemibuzo ngepolisi yakho, ufuna uncedo ngebango, okanye ufuna uncedo kuhambo:
Ipolisi yeinshorensi yohambo echazwe kweli nqaku iphantsi kwe-Europ Assistance S.A.(EASA), esebenza ngeSebe layo eliseIreland, iEurop Assistance S.A. Irish Branch (EAIB), eneyona ndawo iphambili eshishinela kuyo eseGround Floor, Block B, Riverside IV, SJRQ, Dublin 2, Ireland, DO2 RR77 ibe ibhaliswe kwiOfisi Yokubhalisa Iinkampani zaseIreland phantsi kwenombolo ethi 907089. I-EASA igunya lolawulo lwaseFransi, i-Autorité de Contrôle Prudentiel et de Résolution, ese-4 place de Budapest, CS92459 – 75436 Paris Cedex 09, eFransi ne-EAIB zilawulwa yimithetho yokuqhuba amashishini yeCentral Bank of Ireland.
Abahlali base-EU abathenge i-inshorensi ngaphambi kwe-16 kaSeptemba 2025: I-inshorensi yohambo ifumaneka kwinkampani encedisayo yeinshorensi iAon Iberia Correduria de Seguros y Reaseguros S.A.U., encediswa yiAirbnb Marketing Services S.L.U. esebenza njengomntu osebenza ngaphandle. Iofisi ebhalisiweyo ka-Aon iseC/Velázquez, 86D, 28006-Madrid, eSpeyini. UAon ubhaliswe kwiCommercial Registry of Madrid on Sheet M-19857, Umqulu 1577, Iphepha 122, inombolo yesazisi serhafu A-28109247, ibe ibhaliswe kwiDirectorate-General of Insurance and Pension Funds ’Register of Insurance and Reinsurance Distributors phantsi kwenombolo J0107. UAon unomthamo wemali kunye neinshorensi yeengcali, ngokutsho kweRoyal Decree-law 3/2020, ye-4 kaFebruwari 2020, kumanyathelo angxamisekileyo adluliselwa kumthetho waseSpeyin imiyalelo eyahlukeneyo yeEuropean Union kumacandelo athile okuthengwa ngumntu wonke; i-inshorensi yabucala; izicwangciso zepenshini nemali; ukutsalwa kwerhafu nerhafu.
Emva kwe-16 kaSeptemba 2025 (emva kokudluliselwa kwi-ASIASL/Europ Assistance): I-inshorensi yakho yohambo ilawulwa yi-Airbnb Spain Insurance Agency, S.L.U., (ASIASL), inkampani yeinshorensi ezimeleyo ebhaliswe eSpeyini enenombolo ethi AJ0364 kwi-Administrative Registry of Insurance Distributors yeDirector General for Insurance and Pension Funds. Iofisi ebhalisiweyo ye-ASIASL yiCalle Casanova, Número 2-4, P.9, 08011, eBarcelona, eSpeyini. Kwimeko apho ungavumi ukuthunyelwa kwemali, i-inshorensi yakho Yohambo ilawulwa yiEurop Assistance S.A. Isebe laseIreland. Izinto ezifumaneka kwipolisi yeinshorensi zichazwe ngendlela eqhelekileyo ibe ziphantsi kwemiqathango ethile nezinto ezingabhatalelwayo.