Ipolisi Yokungacaluli

Igqityelwe ukuhlaziywa: 24 Matshi 2026

Intsapho yakwa-Airbnb inezigidi zabantu abasuka emhlabeni wonke abaza neenkcubeko ezahlukeneyo, izinto ezixabisekileyo nemimiselo. Ukuzinikela kwethu ekudibaniseni abantu ngokukhuthaza izinto ezinokonwatyelwa ezinentsingiselo nezabelwana ngazo kuxhomekeke kwimigaqo yokuhlonipha nokungakhethi. Kule migca, sicela ukuba abasebenzisi bethu:

• Uyavumelana Nokuzibophelela Kwentsapho yethu, okufuna ukuba wonke umntu osebenzisa uAirbnb aphathane ngembeko nabanye abantu kungakhathaliseki uhlanga, inkolo, imvelaphi yelizwe, ubuhlanga, ukukhubazeka, isini, isini azibona esiso, ukhetho lwezesondo okanye ubudala.
• Thobela Ipolisi Yokungacaluli engezantsi.

Ipolisi yokungacaluli yakwa-Airbnb

Ipolisi Yokungacaluli yakwa-Airbnb isebenza kuyo yonke i-Airbnb nakubo bonke ababuki zindwendwe abakwiwebhusayithi yayo—amakhaya, iinkonzo nezinto ezinokonwatyelwa.

Asibavumeli abasebenzisi, kuquka ababuki zindwendwe abancedisayo nabahambi abahamba nabo, ukuba bacalule abanye ngenxa yezi mpawu zilandelayo ezikhuselweyo:

• Ugqatso
• Unqulo
• Isini
• Ubudala
• Ukukhubazeka
• Imeko yentsapho (ukuba nabantwana)
• Imeko yomtshato (ukutshata okanye ukungatshati)
• Ubuhlanga
• Isizwe esivela kulo
• Indlela yokuziqhelanisa nokwabelana ngesondo
• Ukwabelana ngesondo
• Ukuba ungubani ngokwesini
• I-caste
• Ukukhulelwa neemeko zonyango ezinxulumene nako

Ulwimi olucalulayo

• Abasebenzisi bakwa-Airbnb abanakusebenzisa ulwimi olufuna ukungabandakanyi, ukwahlulwa, ubundlobongela, ukuziphatha, ukuthuka, ukungaqondakali, okanye ukufuna ukudlulisela ukungaphantsi komntu ngenxa yophawu olukhuselweyo. Oku kuquka ukusebenzisa amagama athukayo, ukudityaniswa nabantu abangalunganga, ukubiza umntu ngesini angasosiyo okanye ngegama awayelisebenzisa ngaphambili, ukuphatha umntu kakubi ngeendlela ezincinci, nazo zonke ezinye iintlobo zentetho enentiyo.

Iimpawu, imifanekiso nezinto ezibonisa inzondo necalulo

• Abantu abasebenzisa uAirbnb abanakubonisa iimpawu, izinto, iilogo, iziqubulo, okanye iifoto ezinenzondo, abantu abacingayo ngenxa yeempawu ezikhuselweyo, okanye babonise intsingiselo ecalulayo. Oku kuquka iifoto ezibonisa iimpawu ezicalulayo okanye ezicalulayo (kuquka iimpawu ezinekhowudi), iinkokheli zamaqela enzondo, okanye izinto ezingaqondakaliyo.
• UAirbnb akazivumeli iintlobo ezithile zezindlu zaseMerika ezifana nezo zisenokuba: (i) izityalo zangaphambili apho abantu ababekhoboka babehlala okanye besebenza khona, (ii) izakhiwo ezenzelwe kuphela ukuhlalisa abantu abangamakhoboka, kunye (iii) nezibonelelo ezizukisa ubukhoboka. Funda okungakumbi ngalo mqathango Kwinkcazelo Entsha Yeminyaka Emithandathu Ngomsebenzi Ka-Airbnb Wokulwa Ucalucalulo Nokwakha Ukungakhethi.

Ukungavunyelwa ukufumana iinkonzo okanye ukuphathwa ngokwahlukileyo

Abantu abasebenzisa uAirbnb abamele baphathe amalungu entsapho yakwa-Airbnb ngendlela eyahlukileyo okanye bangayamkeli inkonzo yomntu ngenxa yeempawu zakhe ezikhuselweyo okanye umbono wokuba unempawu ezikhuselweyo. Eminye imizekelo yale nto iquka:

• Ukungamkeli okanye ukurhoxisa ukubhukisha.
• Ukuchaza imimiselo, imiqathango, okanye imithetho yekhaya eyahlukeneyo (umz: imiqathango eyahlukileyo yokungena, yeemali ezimele zibhatalwe, okanye yezinye izinto ezifunekayo ezinento yokwenza neenkqubo zokubhukisha okanye zokubhukisha).
• Ukubonisa into oyithandayo okanye echasene nohlobo oluthile londwendwe.

Ukuze bancede iindwendwe zenze izigqibo ezinolwazi, ababuki zindwendwe bamkelekile ukuba banikezele ngenkcazelo ngendawo, ngenkonzo, okanye ngento enokonwatyelwa, kodwa ekugqibeleni isigqibo sokuba indlu iyalufanele na undwendwe, intsapho yabo, okanye abantu abahamba nabo, ixhomekeke kundwendwe. Ngezantsi sifake isikhokelo esongezelelekileyo ngeminyaka nobume bosapho, ukukhubazeka, nesini.

Iminyaka kunye nemeko yentsapho

Ababuki zindwendwe bakwa-Airbnb abanakukwazi:

• Gqiba kwiindwendwe ukuba indlu ayizifikeleli izinto ezifunwa zindwendwe ezineminyaka ethile okanye iindwendwe ezinabantwana okanye iintsana.
• Kumakhaya, ubeke imimiselo okanye imiqathango eyahlukileyo okanye ungamkeli ukubhukisha ngenxa yobudala bondwendwe okanye imeko yentsapho yalo – ngaphandle kokuba loo mqathango ufunwa ngumthetho okanye yimigaqo esebenzayo okanye uvunyelwe yile polisi.
  • Le nto iquka ukubeka imithetho efana nethi “akukho zindwendwe ezingaphantsi kweminyaka eyi-21” ngaphandle kwaxa kuvunyelwe yile polisi, okanye ukubhatalisa imali engakumbi kwiindwendwe ezineminyaka ethile, okanye ukungakhuthazi iintlobo ezithile zokubhukisha kweendwendwe ngenxa yobudala okanye imeko yentsapho.

Ababuki zindwendwe bakwa-Airbnb basenoku:

• Nikezela ngenkcazelo echanileyo ngezinto ezikhoyo kwindawo yabo, inkonzo, okanye izinto ezikhoyo kwinto enokonwatyelwa (okanye izinto ezingekhoyo) ezinokwenza undwendwe lugqibe ekubeni indlu ayibalungelanga iindwendwe ezineminyaka ethile.
  • Qaphela nayiphi na imithetho okanye imigaqo esebenzayo ethintela iindwendwe ezineminyaka ethile okanye iindwendwe ezinabantwana okanye iintsana (umz: indlu eyinxalenye yombutho wezindlu onikwa kuphela abantu abadala).
    
    
• Faka ubuncinane beminyaka esemthethweni kumakhaya nakwiihotele kwiimeko ezithile:
  • Kumakhaya aseMerika: funa ubuncinane beminyaka yondwendwe olubhukisha indlu (“undwendwe olubhukishayo”), ukuya kutsho kwiminyaka eyi-25 okanye njengoko kufunwa ngumthetho okanye ngummiselo osebenzayo, ukuba nje loo nto ifunwayo isebenza kuwo onke amathuba okubhukisha eendwendwe.
    • Nawuphi na umda wobudala osezantsi usebenza kuphela kundwendwe olubhukishileyo, kwaye awubeki mda kubudala babantwana okanye abanye abantu abahamba nondwendwe olubhukishileyo.
  • Kwizindlu kwihlabathi liphela : kwiindawo ezinabantu abaze okanye izinto ezibonisa isondo ngokuphandle (umz. umxholo obonisa izenzo zesondo okanye izinto ezenzelwe ukuvusa inkanuko yesini), ababuki zindwendwe kufuneka bachaze ubuncinci beminyaka yabo bonke iindwendwe okanye njengoko kufuneka ngokomthetho okanye ummiselo osebenzayo.
  • Kwiihotele: funa ubuncinane beminyaka yondwendwe olubhukishayo (okanye yazo zonke iindwendwe kwiihotele zabantu abadala kuphela), ukuya kutsho kwiminyaka eyi-25 okanye ngokomthetho okanye ummiselo osebenzayo, ukuba nje loo mfuneko isebenza kumntu wonke. Ngaphandle kokuba ihotele yeyabantu abadala kuphela, nawuphi na umda wobudala usebenza kuphela kundwendwe olubhukishileyo, kwaye awubeki mda kubudala babantwana okanye abanye abantu abahamba nondwendwe olubhukishileyo.
    
  • Ababuki zindwendwe bamele baqonde baze bathobele nayiphi na imithetho nemigaqo esebenzayo.

• Faka ubuncinane beminyaka esemthethweni yezinto ezinokonwatyelwa neenkonzo:
  • Kwizinto ezinokonwatyelwa: beka ubuncinane beminyaka obufikelela kwiminyaka eyi-21 okanye obufunwa ngumthetho okanye ngummiselo osebenzayo, ukuba nje ezo zinto zifunekayo zisebenza kuzo zonke iindwendwe, ibe zichazwe kwiindwendwe ngaphambi kokuba zibhukishe.
  • Kwiinkonzo: beka ubuncinane beminyaka, ukuya kutsho kwi-18 okanye njengoko kufunwa ngumthetho okanye ummiselo osebenzayo, ukuba nje ezo zinto zifunekayo zisebenza kuzo zonke iindwendwe kwaye zichazwe kwiindwendwe ngaphambi kokuba zibhukishe.

Ukukhubazeka

Ababuki zindwendwe bamkelekile ukuba banikezele ngenkcazelo ngekhaya labo, inkonzo okanye into enokonwatyelwa ukuze banike iindwendwe ezineziphene inkcazelo eyaneleyo yokwenza isigqibo sokuba indlu iyazifanela na, iyafanela intsapho yazo okanye abanye abahambi abahamba nabo.

Ababuki zindwendwe bakwa-Airbnb abanakukwazi:

• Isigqibo seendwendwe sokuba indawo, inkonzo, okanye into enokonwatyelwa ayizifikeleli izinto ezifunwa zindwendwe ezineziphene.
• Ukuthintela okanye ukunciphisa ukusetyenziswa kwezixhobo zokuhamba, njengezitulo ezinamavili okanye abantu abahamba ngeenyawo.
• Biza imali engakumbi kwiindwendwe ezineziphene, kuquka imali yesilwanyana sasekhaya xa undwendwe lunesilwanyana esincedayo (okanye Isilwanyana Esinceda Ngokweemvakalelo kwimimandla ethile okanye kwiimeko ezithile). Ipolisi yethu Yokufikeleleka iquka inkcazelo engakumbi Ngezilwanyana Zenkonzo Nezoncedo Ngokweemvakalelo.
• Nqanda ukubhukisha kweendwendwe ezineziphene.
• Ukwala ukuncokola neendwendwe ngeendlela ezifumanekayo (umz: iitoliki, abantu abancedisa ngokutolika okanye unxibelelwano olubhaliweyo).
• Ukwala izicelo zokubhukisha ukuze uphephe izicelo zokulungisa ezifanelekileyo zeendwendwe ezineziphene (ezinjengokutshintsha okuncinci kwimithetho yekhaya). Ipolisi yethu Yezinto Ezinokusetyenziswa iquka inkcazelo engakumbi ngezinto ezinokutshintshwa ezifanelekileyo.

Ababuki zindwendwe bakwa-Airbnb basenoku:

• Nikezela ngenkcazelo ngeendlela zokungena zendlu (okanye ukungabikho kwazo) ukuze iindwendwe zikwazi ukugqiba ekubeni ziyibhukishe na le ndawo, le nkonzo okanye le nto enokonwatyelwa.
• Nikezela ngenkcazelo ngezakhono ezithile okanye amandla afunekayo kwinto enokonwatyelwa okanye kwinkonzo.
• Kwizindlu ezineendlela zokungena, bonisa ukuba kusenokunikwa ingqalelo iindwendwe ezifuna ezo ndlela. Le nto yenzelwe ukunceda iindwendwe ezixhamlayo kwizinto ezinjalo.

Isini

UAirbnb ulindele ukuba intsapho yethu ihloniphe isini(isini) sabantu esizisebenzisayo. Sicinga ukuba isini somntu (isini) siso nasiphi na isazisi asichazayo okanye asithandayo. Ukuba umntu oyisebenzisayo uchaza ukuba uthanda ukubizwa njani (umz: yena/yena, yena/yena, bona/bona), loo nto ayithandayo imele ihlonitshwe.

Ababuki zindwendwe bakwa-Airbnb abanakukwazi:

• Sukwamkela ukubhukisha okanye unyangwe ngendlela eyahlukileyo kuba umbuki zindwendwe akavumelani nesini esichaziweyo sondwendwe okanye kuba undwendwe luchaza ngaphandle kwesini.

Ababuki zindwendwe bakwa-Airbnb basenoku:

• Yenza indawo ifumaneke kuphela kwiindwendwe zesini sombuki zindwendwe ukuba umbuki zindwendwe usebenzisa iindawo ezisetyenziswa nangabanye abantu (umz: igumbi lokuhlambela, ikhitshi) kunye neendwendwe zakhe.
• Xa ugunyaziswe kwangaphambili nguAirbnb, yenza inkonzo okanye into enokonwatyelwa ifumaneke kuphela kwiindwendwe zesini esinye kwiimeko ezithile, njengokukhuthaza ukhuseleko, ukujongana nemiba engezinto eziyimfihlo, okanye ukuthobela umthetho osebenzayo.

Imimiselo yenkonzo nomthetho wasekuhlaleni

Imimiselo yethu Yenkonzo ifuna ukuba abasebenzisi bayiqonde baze bayithobele imithetho okanye imigaqo esebenza kubo. Ukongezelela, apho le polisi inikezela ngokhuseleko olungakumbi kwaye ingangqubani nemithetho okanye imigaqo esebenzayo, silindele ukuba abasebenzisi bayilandele le polisi.

• Imithetho okanye imigaqo esebenzayo isenokufuna ukuba ababuki zindwendwe abathile benze umahluko kwiindawo zokuhlala odla ngokwaphula le polisi. Kwezi meko, asifuni ukuba ababuki zindwendwe bophule loo mithetho okanye imigaqo esebenzayo okanye bamkele iindwendwe ezinokubeka ababuki zindwendwe emngciphekweni wokuba bafumane ityala elisemthethweni okanye bonzakale emzimbeni.
• Ababuki zindwendwe bavumelekile ukuba bacacise imiqathango yomthetho ebalulekileyo ukuba iindwendwe ziyazi ngendlela ecacileyo, eyinyani nengagungqiyo.

Ukuba akukho mthetho okanye ummiselo osebenzayo kumba othile, le polisi iyasebenza.

Ukunyanzeliswa kwale polisi

Sinamaqela akhethekileyo anyanzelisa Ipolisi yethu Yokungacaluli nawathatha nzulu iingxelo zocalulo. Ukuba sifumanisa ukuba naliphi na ilungu lentsapho lophule Ipolisi Yokungacaluli, sithatha amanyathelo afanelekileyo, kuquka ukufundisa abasebenzisi ngeepolisi zethu, ukukhupha izilumkiso, ukunqumamisa okanye ukususa izindlu, okanye ukunqumamisa okanye ukususa iiakhawunti ezophulayo. Sisenokucela nokuba kususwe ulwimi, izinto okanye imifanekiso ebiyinxalenye yento eyophule umthetho. Sikwanalo nelungelo lokuthatha amanyathelo ngenxa yokwaphulwa kwale polisi okwenzeka ngaphandle kwewebhusayithi yakwa-Airbnb.

Ukuba undwendwe luziva ngathi lucalulwe ngenxa yokuba lungavunyelwanga ukungena kwindawo, ukufumana inkonzo okanye into enokonwatyelwa okanye alukwazanga ukubhukisha okanye ukuhlala kwindawo okanye ukusebenzisa inkonzo okanye into enokonwatyelwa, uAirbnb uza kuyiphanda loo ngxelo. Kwangaxeshanye, phantsi kwePolisi yethu Yeminyango Evuliweyo, uAirbnb unikezela ngoncedo lokubhukisha olungqalileyo xa kufuneka oko ukuze ancede iindwendwe zifumane enye indawo yokuhlala.

Indlela yokuxela ukwaphulwa komthetho

Ukuba ukholelwa ukuba ucalulwe, okanye ufuna ukuxela umsebenzisi, iprofayile, indlu okanye umyalezo ngenxa yokucalula, nceda uqhakamshelane nathi.