Isaziso Sezinto Eziyimfihlo Seinshorensi Yomonakalo Kumntu Obebhukishile

Umhla: 1 Disemba 2025

Nceda uqaphele ukuba esi Saziso songeza kwiPolisi yethu Engezinto Eziyimfihlo ibe sisebenza ekusetyenzisweni kwenkcazelo yobuqu eyongezelelekileyo esiyenzayo ukuze sinikezele ngeInshorensi Yomonakalo Kumntu Obebhukishile kubabuki zindwendwe bakwa-Airbnb ngeWebhusayithi ka-Airbnb.

1. Isicelo

1.1 Ukusebenza Ngokubanzi

Esi Saziso (“Isaziso”) sinikezela ngenkcazelo eyongezelelekileyo ngokusetyenziswa kwenkcazelo yobuqu enento yokwenza neInshorensi Yomonakalo Kumntu Obebhukishile (“iHLI”), egubungela Ababuki Zindwendwe bakwa-Airbnb abanendlu ekwi-European Union. Injongo yale Nkcazelo kukukwazisa ngendlela iAirbnb Spain Insurance Agency, S.L.U. (“ASIA”) eyisebenzisa ngayo inkcazelo yakho yobuqu njengombutho weinshorensi weZurich Insurance Europe AG Sucursal en España (“Zurich Spain”).

1.2 Inkqubo yeHLI

Inkqubo yeHLI ikhusela Ababuki Zindwendwe bakwa-Airbnb xa kufuneka babhatalele ukwenzakala emzimbeni okanye umonakalo wendlu kwiindwendwe okanye kwabanye abantu ngenxa yento eyenzekayo ngexesha lokubuka iindwendwe Kwindawo Ekwiwebhusayithi, ngokuhambiselana nemimiselo, imiqathango, izinto ezingaqukwanga kwipolisi yeinshorensi yokubhatalela umonakalo. Ababuki Zindwendwe ababhataliswa ngokuba neinshorensi phantsi kwenkqubo yeHLI. Ukuze ufumane inkcazelo engakumbi ngenkqubo yeHLI, kuquka imimiselo yokukhuselwa, imiqathango, nezinto ezingaqukwanga, nceda uye kwiNkcazelo Emfutshane Yenkqubo Yeinshorensi Yomonakalo Kumntu Obebhukishile.

2. Ngubani olawula inkcazelo yam yobuqu

2.1 Iinkampani zika-Airbnb

Apho esi Saziso sithetha ngo“Airbnb,” “thina,” “thina” okanye “eyethu,” sibhekisela kwi-ASIA, eyinkampani ka-Airbnb ehambisa i-Inshorensi Yomonakalo Kumntu Obebhukishile ukuba uhlala kwi-EU, esebenza njengomqhubekekisi wenkcazelo weZurich Spain. I-Airbnb Ireland UC (“AIUC”) ngumlawuli wenkcazelo yobuqu enento yokwenza neakhawunti yakho yokubuka iindwendwe ka-Airbnb nokusetyenziswa kwewebhusayithi ngokubanzi (jonga Ipolisi Engezinto Eziyimfihlo ka-Airbnb).

2.2 IZurich Spain

I-ASIA yiarhente yeinshorensi ehambisa i-HLI egameni leZurich Spain kubabuki zindwendwe bakwa-Airbnb, abangabahlali okanye abasekelwe kwi-European Union. I-inshorensi Yomonakalo Kumntu Obebhukishile iqinisekiswe yiZurich Spain, esebenza njengomlawuli wenkcazelo yenkcazelo yakho yobuqu.

2.3 Qhakamshelana Nathi

Ukuze uqhakamshelane neGosa Lokukhusela Inkcazelo (DPO) lakwa-Airbnb cofa apha. Ukuze uqhakamshelane neZurich Spain, jonga isaziso sayo esingezinto eziyimfihlo esiqukiweyo Kwimimiselo Nemiqathango yeHLI okanye ucofe apha.

3. Inkcazelo yobuqu esiyiqokelelayo

Ngenxa yendima yethu njengearhente yeinshorensi yenkqubo yeHLI, sisenokusebenzisa ezi ndidi zilandelayo zenkcazelo yobuqu yababuki zindwendwe egameni leZurich Spain:

3.1 Inkcazelo Yobuqu Efunekayo Kwiinkonzo Zeinshorensi

• Inkcazelo Yesazisi: Igama, ifani, umhla wokuzalwa, ubuzwe, amaxwebhu esazisi (isazisi, ipaspoti)
• Inkcazelo yoqhakamshelwano: Idilesi ye-imeyile, inombolo yefowuni, idilesi yeposi

• Inkcazelo Yokubhukisha: Iinkcukacha zokubhalisa zombuki zindwendwe, inkcazelo yendlu, umsebenzi wokubuka iindwendwe

3.2 Inkcazelo Yobuqu Esiyiqokelelayo yeZurich Spain

• Inkcazelo Enento Yokwenza Namabango: Inkcazelo enento yokwenza neziganeko, amabango, okanye izikhalazo phantsi kwepolisi yeHLI, kuquka iinkcukacha zokwenzakala emzimbeni okanye umonakalo wendlu
• Inkcazelo Yonxibelelwano: Iingxelo zemibuzo, izikhalazo, izicelo zobungqina beinshorensi, kunye nezinye iindlela zokunxibelelana neASIA okanye iZurich Spain

Inkcazelo yobuqu ayiqokelelwa xa uAirbnb ethenga ipolisi yeHLI. Inkcazelo yobuqu iqokelelwa xa ababuki zindwendwe bebhalisa kwiwebhusayithi ka-Airbnb, besamkela Imimiselo Yenkonzo, ibe Isishwankathelo Senkqubo Yeinshorensi Yomonakalo Womntu Oqeshisayo siba yinxalenye Yemimiselo Yezomthetho Eyongezelelekileyo.

4. Indlela esiyisebenzisa ngayo inkcazelo yobuqu esiyiqokelelayo

Sisebenzisa kuphela inkcazelo yobuqu esiyiqokelelayo ngezi njongo zilandelayo, egameni leZurich Spain:

• Ukunikezela ngeenkonzo zeinshorensi ezinxulumene nenkqubo yeHLI;
• Ukuphendula imibuzo yababuki zindwendwe, imibuzo yokubhatalwa, izikhalazo, nezicelo zobungqina beinshorensi;
• Thatha inxaxheba nabantu abalungisa amabango e-inshorensi kwiinkqubo zokulawula amabango e-inshorensi;
• Ukulawula izikhalazo zababuki zindwendwe okanye abantu abaxhamlayo abakhuselweyo;
• Ukugcina nokuhlaziya izinto zokuthengisa zeHLI, amaphepha okufika, neewebhusayithi ezibonisa imimiselo yeHLI;
• Ukuhambiselana nezinto ezifunwa ngumthetho nemimiselo phantsi kwemithetho yaseSpeyini yokusasaza i-inshorensi nemithetho yokukhusela inkcazelo;
• Yenza uze ugcine izinto ezenziwayo kunye neenkqubo zokunceda ababuki zindwendwe nokuthobela imithetho.

5. Ukwabelana nokuchaza

Sisebenzisana neZurich Spain ukuze sikunike iHLI, njengombutho weinshorensi weZurich Spain. I-Zurich Spain yinkampani yeinshorensi ebhatalela iHLI Yababuki Zindwendwe bakwa-Airbnb ibe inelayisensi yokubhatalela iimveliso zeinshorensi eYurophu. Kule ndawo, iZurich Spain ngumlawuli wenkcazelo yobuqu esiyiqokelelayo njengoko kuyimfuneko ukuze sinike Ababuki Zindwendwe bakwa-Airbnb i-inshorensi phantsi kwenkqubo yeHLI, njengoko kuchaziwe kwiCandelo 2 lale Nkcazelo. Oku kuquka inkcazelo ngenkqubo yeHLI, igama lakho, iinkcukacha zokuqhakamshelana, umhla wokuzalwa, kunye nayiphi na enye inkcazelo echazwe kwiCandelo 3 lale Nqaku. Le nkcazelo iyafuneka ukuze kufikelelwe izinto ezifuneka zenziwe yiZurich Spain ngokunxulumene neHLI, kuquka naziphi na izinto ezifuneka zenziwe ngokomthetho, ukuze sikwazi ukunikezela ngeenkonzo zethu zokuhambisa i-inshorensi. Sisenokwabelana ngenkcazelo yakho yobuqu namanye amaqela njengoko kuchaziwe Kwipolisi Engezinto Eziyimfihlo yaseZurich Spain.

6. Isiseko esisemthethweni sokusetyenziswa kwenkcazelo yobuqu

Inkcazelo yakho yobuqu isetyenziselwa ezi zinto zilandelayo nangokusekelwe kwezi zinto zisemthethweni zilandelayo. Xa umdla osemthethweni usetyenziswa njengesiseko esisemthethweni sokusebenzisa inkcazelo yakho, umdla osemthethweni uquka ukuqinisekisa iinkonzo zokusasaza i-inshorensi ezisebenzayo, ukunikezela ngenkxaso yabathengi esemgangathweni kubabuki zindwendwe, nokugcina ukuthobela imithetho.

7. Amalungelo akho

7.1 Amalungelo Akho. Uzuza kumalungelo ngokomthetho osebenzayo. La malungelo ngala: (i) ilungelo lokufikelela kulwazi lwakho lobuqu, (ii) ilungelo lokulungisa iinkcukacha zakho zobuqu, (iii) ilungelo lokucima, (iv) ilungelo lokunqanda ukusetyenzwa kolwazi lwakho lobuqu, (v) ilungelo lokuphatheka kwedatha, (vi) ilungelo lokuchasa ukusetyenzwa kolwazi lwakho lobuqu, (vii) ilungelo lokurhoxisa imvume, kunye (viii) nelungelo lokungaxhomekeki kwisigqibo esisekelwe kwisigqibo esizenzekelayo. Ngoxa amanye ala malungelo esebenza ngokubanzi, amanye amalungelo asebenza kuphela kwiimeko ezilinganiselweyo. Sisenokukucela ukuba uqinisekise ukuba unguwe nyhani uze ucele ngaphambi kokuba uthathe inyathelo elingakumbi ngesicelo sakho. Njengoko i-ASIA isebenza njengomqhubi wedatha egameni leZurich Spain, ezinye izicelo zisenokufuneka zithunyelwe kwiZurich Spain njengomlawuli wedatha. Siza kukwazisa ukuba kunjalo size sikuncede ufumane isicelo sakho indawo.

7.2 Izikhalazo. Unelungelo lokufaka izikhalazo malunga nemisebenzi yethu yokucwangcisa idatha ngokufaka isikhalazo kwiGosa lethu loKhuseleko lweDatha, elinokufikelelwa licandelo elithi "Qhagamshelana nathi" ngasentla, okanye nabasemagunyeni abafanelekileyo, njengale: (i) igunya elilawulayo lengingqi yakho; (ii) Igunya elilawulayo laseZurich Spain, eyi-Arhente yoKhuseleko lweDatha yaseSpain. Uludwe lwabasemagunyeni abakhusela inkcazelo ye-EEA luyafumaneka apha.

8. Ukugcinwa

Sigcina inkcazelo yakho, egameni leZurich Spain, ixesha elide kangangoko kufuneka ukuze kufikelelwe iinjongo eziqokelelwe zona nokuthobela izinto ezifunwa ngumthetho. Sidla ngokugcina inkcazelo enxulumene nenkqubo yeHLI kangangeminyaka emine ukuze sifezekise izibophelelo zethu zesivumelwano kuwe. Xa kukho into ekufuneka yenziwe ngokomthetho okanye kucetyiswa ukuba sigcine inkcazelo ethile ngenxa yomthetho, siza kugcina inkcazelo ethile yobuqu ixesha elide, nokuba iakhawunti yakho icinyiwe, ngokomzekelo:

• Ukusebenzisana nabasemthethweni okanye abantu abaseburhulumenteni, abalawuli, nabasemagunyeni: Ukuba sifumana umyalelo wokugcina okanye iwaranti yokukhangela enento yokwenza neakhawunti yakho, siza kugcina inkcazelo yobuqu ngokuhambiselana nomyalelo okanye iwaranti egameni laseZurich Spain. Kwezinye iindawo, sisenokunyanzeleka ngokomthetho ukuba sigcine inkcazelo yobuqu ngokuqhelekileyo kangangexesha elithile.
• Ukuze sithobele imithetho yeinshorensi nemithetho yerhafu neyobalo-mali: Singayigcina inkcazelo yakho yobuqu egameni leZurich Spain njengoko kufunwa ngumthetho weinshorensi nerhafu nokuze sithobele izinto ezifunekayo zokugcina iincwadi zemali.
• Ukulandela okanye ukukhusela inyathelo lomthetho: Singagcina, egameni le-Zurich Spain, ulwazi lobuqu olufanelekileyo xa kukho ibango elisemthethweni okanye isikhalazo, kubandakanya uphando olulawulayo okanye iinkqubo zomthetho malunga nebango elinxulumene nolwazi lwakho lobuqu, okanye ukuba sikholelwa ngokufanelekileyo ukuba kukho ithemba lokumangalelana (nokuba malunga nobudlelwane bethu nawe okanye ngenye indlela) kangangexesha elithile emva kokuba imbambano iye yalungiswa okanye akukho sigqibo senkundla.

Emva kwexesha lokugcina inkcazelo elisebenzayo, inkcazelo yobuqu iza kuvalwa ngokuhambiselana neNqaku 32 loMthetho WaseSpeyini Wokukhusela Inkcazelo, ukuze kuqinisekiswe ukuba inkcazelo ifumaneka kuphela ngenjongo yokujongana nezinto ezinokubakho ezinokubakho ngenxa yokusetyenziswa kwayo kwaye kuphela xa izinto ezinjalo zisenokubakho. Xa ixesha lokugcina liphelile ibe akukho zinto zifanele zibhatalwe zishiyekileyo, inkcazelo yobuqu iza kucinywa ngokukhuselekileyo.

9. Ukusebenza kwihlabathi liphela nokuthunyelwa kwamanye amazwe

Inkcazelo yakho yobuqu isenokudluliselwa kubantu abangaphandle kweNgingqi Yezoqoqosho YaseYurophu (“EEA”). Senze iindlela ezifunekayo zokuqinisekisa izinga elaneleyo lokukhuselwa kwenkcazelo kuyo nayiphi na inkcazelo yobuqu edluliselwe ngaphandle kwe-EEA. Nayiphi na inkcazelo yobuqu edluliselwa isuka kwi-EEA iye eUnited Kingdom, isigqibo seKhomishini yaseYurophu esaneleyo siyasebenza. Sifake nemiqathango eqhelekileyo yesivumelwano kuAirbnb nakwezinye iinkampani ezifanelekileyo ukuze sikhusele inkcazelo yobuqu size sihambiselane nomthetho wokukhusela inkcazelo. Singakunika inkcazelo engakumbi ngeendlela zokuqinisekisa izinga elaneleyo lokukhuselwa kwenkcazelo, njengekopi yeEU Model Clauses, xa uyicelile. Ukuba ungathanda ukufumana inkcazelo enjalo nceda uqhakamshelane nathi dpo@airbnb.com.

10. Izinto ezilungisiweyo kwesi saziso sepolisi engezinto eziyimfihlo

Sisenokuyihlaziya le Nkcazelo Engezinto Eziyimfihlo ngamaxesha athile ukuze ibonise utshintsho kwimisebenzi yethu yokulungisa inkcazelo okanye kwizinto ezifunwa ngumthetho. Uhlobo lwangoku luza kusoloko lufumaneka kwiwebhusayithi yethu nakwiwebhusayithi ka-Airbnb. Umhla osebenza ngalo ophezulu kwesi saziso ubonisa ukuba igqityelwe nini ukulungiswa.